Along with logistics support, West is also utilizing market updates from DHL Resilience360, an end-to-end risk management platform that alerts customers about incidents and risks to their global supply chain – such as inclement weather, geopolitical issues and pandemics – in almost real time. Through a global mapping device, customers are able to anticipate and respond quicker to incidents to avert or minimize business interruption, maintaining their edge over the rest of the competition. With the near real-time data, West Pharmaceutical Services is able to closely monitor shipments moved via DHL Global Forwarding’s numerous services including airfreight, LCL and FCL.
“During these challenging times, DHL has been a highly responsive partner to our business needs to ensure that our critical components and products are delivered to our global healthcare customers, many who are working on coronavirus vaccines, treatments and diagnostics,” commented David Montecalvo, SVP and Chief Operations & Supply Chain Officer, West Pharmaceutical Services. “In addition, the management platform provides us direct visibility to our customer shipments truly placing us by the side of our customers.”
Sunset Healthcare Solutions, a manufacturer that provides high-quality, affordable respiratory supplies, looked to DHL Global Forwarding for multi-service solutions during today’s capacity limits on commercial flights. DHL Global Forwarding provided services including air and ocean freight to transport much needed supplies like tubes, extra parts, gloves and masks to hospitals, patients and the community to the US.
